PRIVACY POLICY

1. Collection of Personal Information

We collect personal information necessary to provide our property management and sales services. This may include:

• Contact Details: Name, address, email, phone number.

• Identification Information: Date of birth, driver's license, passport details.

• Financial Information: Bank account details, payment history.

• Property Details: Information related to property ownership or tenancy.

• Usage Data: IP address, browser type, access times, and pages viewed.

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2. Use of Personal Information

Your personal information is used to:

• Provide and manage our real estate services.

• Communicate with you regarding your property or tenancy.

• Process payments and manage financial transactions.

• Comply with legal obligations and resolve disputes.

• Improve our website and services through analytics.

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3. Disclosure of Personal Information

We may disclose your information to:

• Service providers and contractors assisting in our operations.

• Legal and regulatory authorities as required by law.

• Other parties with your consent or as necessary to provide our services.

We do not sell or rent your personal information to third parties.

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4. Security of Personal Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission is entirely secure, and we cannot guarantee absolute security.

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5. Access and Correction

You have the right to access and correct your personal information held by us. To request access or correction, please contact us using the details below. We will respond within a reasonable timeframe.

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6. Cookies and Website Analytics

Our website uses cookies to enhance user experience and collect usage data. Cookies are small files stored on your device. You can disable cookies through your browser settings, but this may affect website functionality.

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7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies before providing any personal information.

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8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

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9. Use of Artificial Intelligence (AI)

Thryve Property may utilise artificial intelligence (AI) tools and software to assist with business operations, communication, administration, marketing, property management processes, and customer service functions.

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These tools may be used to help draft communications, summarise information, automate workflows, analyse data, improve efficiency, and enhance the overall client experience. All information processed through AI systems is handled in accordance with our privacy obligations and confidentiality requirements.

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We take reasonable steps to ensure that:

• Personal information is only used for legitimate business purposes;

• AI-generated content is reviewed by a member of our team where appropriate;

• Sensitive or confidential information is handled securely;

• Third-party software providers engaged by us maintain appropriate privacy and data protection standards.

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By engaging with Thryve Property, you acknowledge that AI-assisted technologies may form part of our internal business systems and service delivery processes.

If you have any questions about how your information is handled, please contact us directly.

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10. Contact Us

For questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact:

Thryve Property
Email: alicia@thryveproperty.com.au
Phone: 08 9223 1235

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