There’s a phrase I see all the time in real estate marketing: “We manage hundreds of properties across the region.” It sounds impressive, right? Big portfolios. Big reach. Big team. But here’s the truth most landlords discover far too late: Big portfolios often mean small attention spans. Your property becomes  just another file , your tenants wait days for basic answers, and your name gets passed around like a hot potato between departments. What landlords actually want (and